Privacy Policy

How we use information

We use the information we collect for the following purposes, as permitted by law.

• To provide and manage our services, including processing ticket purchases, reservations, and payments; sending confirmations and reminders; and managing entry to the rink.

• To operate, maintain, and improve the Site, including monitoring performance, troubleshooting, and enhancing user experience.

• To communicate with you, such as sending transactional emails about your orders, responding to your inquiries, and sending updates about hours, weather-related changes, or safety information.

• To send marketing communications, such as newsletters, promotions, special offers, and event announcements, consistent with your preferences and applicable law; you may opt out at any time as described below.

• To personalize content and advertising, including tailoring what you see on the Site or in our communications based on your activities and preferences.

• To maintain the safety and security of our Site, services, guests, staff, and property, including fraud prevention, enforcing our terms, and protecting our legal rights.

• To comply with legal obligations, respond to lawful requests, and meet regulatory or reporting requirements.

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Cookies and similar technologies

The Site uses cookies and similar technologies to help it function and to understand how visitors interact with it.

• Essential and functional cookies are used to enable core features, such as secure checkout, session management, and remembering your preferences and items in your cart.

• Analytics and performance cookies help us understand how visitors use the Site, which pages are most popular, and how to improve the overall experience.

• Advertising and social media cookies may be used to deliver more relevant ads or to integrate with social platforms, in coordination with our marketing partners.
   

When you first visit the Site, you may see a notice about cookies and your choices, depending on your location and applicable law. You can control cookies through your browser settings, and in some cases through a cookie settings tool on the Site, but disabling certain cookies may impact the functionality of the Site.

How we share information

We do not sell personal information in exchange for money. We may share information about you in the following circumstances and as otherwise permitted by law.

• Service providers and vendors: We share information with trusted third parties that perform services on our behalf, such as ticketing and reservation platforms, payment processors, website hosting, email delivery, analytics, and marketing support. These partners are authorized to use your information only as necessary to provide services to us.

• Business partners and sponsors: We may share limited information with event partners or sponsors in connection with promotions, contests, or co-hosted events, where permitted by law and consistent with your choices.

• Legal and safety: We may disclose information if we believe it is necessary or appropriate to comply with legal obligations, respond to law enforcement or government requests, enforce our terms, protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of our guests, staff, or others.

• Business transfers: In connection with a merger, acquisition, reorganization, or other business transaction involving our operations or assets, information may be transferred as part of that transaction, subject to applicable law.
   

If you are a California resident, some of these disclosures may be considered a “sale” or “sharing” of personal information under the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA), even if we do not receive money in exchange.

Children’s privacy

Our online services are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information online from children under 13 without verifiable parental consent. If you believe we have collected personal information from a child under 13, please contact us using the information below so we can investigate and delete it as appropriate.

Children and minors may visit the rink in person as part of a family or group experience, but online purchases and account creation should be completed by a parent or legal guardian.

Photography, video, and social media

Skate Under the Palms is a public, outdoor seasonal attraction, and photography and video may be captured by us, media partners, or other guests for promotional, news, or personal use.

• By entering the venue, you may be in areas where photography, video recording, or live streaming occurs.

• Images and recordings may be used for marketing, promotional, archival, or news purposes, in print or digital formats, including on our website and social media channels, as permitted by law.

• To help protect privacy, we generally do not identify individuals by full name or other direct personal identifiers in public-facing photos or videos without appropriate consent.
   

If you have questions or concerns about the use of your image, please contact us using the information provided below.

Data retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal and accounting obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of information, the nature of our relationship with you, and legal requirements.

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When personal information is no longer needed for these purposes, we will delete, de-identify, or aggregate it in accordance with applicable law and our internal policies.

Security

We take reasonable physical, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures may include secure payment processing through third-party providers, encryption in transit, access controls, and staff training.

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However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.

Your choices and rights

You have certain choices and rights regarding your information, subject to applicable law.

• Marketing communications: You may opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly. Even if you opt out, we may still send transactional or service-related messages, such as order confirmations or updates about your visit.

• Cookies and tracking: You can manage cookies through your browser settings or, where available, a cookie settings tool on the Site. You may also use industry tools to opt out of certain interest-based advertising.

• Access, correction, and deletion: Where required by law (for example, under CCPA/CPRA or similar laws), you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, or request deletion of your personal information, subject to certain exceptions.

• Objection and restriction: In some cases, you may have the right to object to or request restriction of certain processing activities.
   

To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling your request, which may require matching information you provide with information we already hold.

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SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from San Jose Downtown Ice. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. Message HELP for help. Reply STOP to any message to opt out.

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By texting San Jose Downtown Ice at 4088505835, you agree to receive conversations (external) messages from San Jose Downtown Ice. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Mobile opt-in will not be shared, and phone numbers and SMS data is not shared with third parties.

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California privacy notice

If you are a California resident, you may have additional rights under the California Consumer Privacy Act/California Privacy Rights Act (CCPA/CPRA).

• Categories of personal information collected: As described above, we may collect identifiers (such as name and contact details), commercial information (such as purchase history), internet or network activity, approximate location data, and other information you choose to provide.

• Sources: We collect information from you, your devices, our service providers, partners, and public or commercially available sources.

• Purposes: We use and disclose personal information for the business purposes described in this Privacy Policy, including providing services, maintaining security, analytics, and marketing.

• Disclosures that may be considered “selling” or “sharing”: We do not sell personal information for money, but certain uses of cookies and third-party marketing and analytics tools may be considered a “sale” or “sharing” under California law.
   

California residents may have the right to:

• Request to know what personal information we collect, use, disclose, and, if applicable, sell or share.

• Request deletion of personal information, subject to legal exceptions.

• Request correction of inaccurate information.
  Opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising.

• Not be discriminated against for exercising these rights.
   

Instructions for submitting a privacy request or opting out of sale/sharing will be provided on the Site or by contacting us as described below.

Third-party sites and services

The Site may link to third-party websites, apps, or services, including ticketing platforms, sponsors, partners, or social media sites. This Privacy Policy does not apply to those third parties, and we are not responsible for their content, privacy practices, or services. Your use of such third-party sites is subject to their own privacy policies and terms.

International visitors

The Site is operated from the United States and is intended primarily for visitors located in the United States. If you access the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other jurisdictions, which may have different data protection laws than your country.

Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make changes, we will post the updated Privacy Policy on the Site with a revised “Last Updated” date. Your continued use of the Site after any changes become effective means that you accept the updated Privacy Policy.

Contact us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
 

Skate Under the Palms
Email: sjdowntownice@gmail.com
Website: www.skateunderthepalms.com

You may also contact us at the rink during the operating season; ice rink staff can direct you to the appropriate contact for privacy-related questions.